Learning sales and customer service through job shadowing at Best Buy

In early December, four students from the Academy of Technology and Communication at Antioch High School participated in job shadowing at the Hickory Hollow Best Buy. These students spent the day with Best Buy’s Geek Squadand learned about the different aspects of professional technical support: diagnostics, customer service, sales, project management, and much more. The members of the Geek Squad were very impressed with the level of understanding, knowledge, and problem-solving skills these students brought to work. Kody M. writes that learning about computer sales taught him an important lesson on how to succeed in life. Cesar R. found that the constantly changing world of technology makes a strong education and work ethic more important than ever.

Antioch students job shadowing Best Buy

Kody and Cesar job shadowed with the Best Buy Geek Squad

My job shadowing experience with Best Buy was amazing. I got to work with Mayyadah and Chris in the computer areas of Best Buy, which is one of their biggest sales areas. I learned a lot about the type of store that Best Buy is, but most importantly about the type of person you have to be in order to work with the customers in a way that efficiently gets the job done. Mayyadah taught me a lot about computers and the way that they order and communicate between stores to get the best deals. The biggest thing I learned from the job shadow was that you have to commit to the job and take the time to learn about what you are selling. If you don’t know anything about the software or hardware, how can you expect to sell it? The same principle applies in life. If you want to make it in life you have to know who you are as a person and be able to tell people what you have to offer in order to lead a successful life.

Kody M., senior, Antioch High School

Today I learned about how Best  Buy’s computer services department works. I learned that the Geek Squad actually develops its own programs to help diagnose problems with personal computers (PC’s). I got to see firsthand the process they follow to fix PC’s. I helped a technician install Microsoft Office and the driver for a printer on a laptop. The Best Buy employee that I shadowed informed me about the ever-changing technology. He had been working with computers since they first came out. He informed me about what it takes to work in the Information Technology and Information Services department. The highlight of my day was when I got to smash some hard drives with a hammer so they could be recycled. This experience reminded me of why I like technology so much. I really enjoyed my day at Best Buy and will pursue employment at this company.

-Cesar R., senior, Antioch High School

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